Refund policy

Last Updated: August 21, 2026

At Fellow Rice, we are committed to delivering high-quality rice products to your doorstep in safe, hygienic and properly sealed packaging. We carefully inspect and pack every order before dispatch.

As our products are food items, we follow a specific return and refund policy to maintain food safety and hygiene standards.

By placing an order through our website, you agree to the terms mentioned below.

1. Eligibility for Returns

We generally do not accept returns of food products once the package has been opened, used or tampered with.

However, we may offer a replacement or refund in the following situations:

• The product received is damaged during transit.

• The package is torn, leaking, punctured or visibly tampered with at the time of delivery.

• You received a product different from the one ordered.

• The quantity or product variant received does not match your order.

• The product received has a genuine quality or packaging issue.

• The product appears to be defective or unsafe for consumption.

• The product has been delivered in a condition that materially differs from the product ordered.

Any return, replacement or refund request will be subject to verification by Fellow Rice.

2. Non-Returnable Products

Due to the nature of food products, the following items are generally not eligible for return or refund:

• Products that have been opened or partially consumed.

• Products that have been cooked, used or otherwise altered.

• Products damaged after delivery due to improper storage or handling.

• Products returned without their original packaging.

• Products where the packaging seal has been opened or tampered with by the customer.

• Products returned after the applicable complaint period.

• Products purchased through unauthorized sellers or third-party platforms, unless specifically covered by that platform's return policy.

• Products where the issue is based solely on personal taste, aroma, texture or cooking preference.

3. Damaged or Tampered Package

We strongly recommend checking your package at the time of delivery.

If you notice that the outer packaging is:

• Torn

• Opened

• Punctured

• Wet or leaking

• Heavily damaged

• Tampered with

please take clear photographs or a video of the package before opening it and contact our customer support team as soon as possible.

Where appropriate, customers may be advised to refuse delivery of a visibly damaged or tampered package.

4. Wrong Product or Missing Product

If you receive a product different from the product ordered, or if an item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Customer name

• Registered mobile number/email address

• Photographs of the product received

• Photograph of the shipping label

• Photograph/video of the package, where applicable

• A brief description of the issue

After verification, we may arrange a replacement or issue an eligible refund.

5. Product Quality Complaints

If you believe that the rice received has a genuine quality issue, please contact us within 48 hours of delivery.

Please do not consume the product if you believe that it may be unsafe.

Our team may request photographs/videos, batch information, packaging details and other information necessary to investigate the complaint.

Depending on the findings, Fellow Rice may offer:

• Replacement of the product; or

• Refund of the eligible amount; or

• Another appropriate resolution.

All quality complaints are subject to verification.

6. How to Request a Return or Replacement

To request a return, replacement or refund, contact us using the details provided on our Contact Us page.

Please mention "Return/Refund Request – [Order Number]" in the subject or message.

Your request should include:

Order Number:
Name:
Registered Mobile Number:
Email Address:
Product Name:
Issue/Reason for Request:
Photographs/Videos:

Our customer support team will review the request and communicate the next steps.

7. Return Window

Any complaint relating to damaged, incorrect, missing, tampered or defective products should normally be reported within 48 hours of delivery.

Requests received after this period may not be accepted unless the issue relates to a matter that could not reasonably have been identified earlier.

8. Return Pickup

Where a return is approved, Fellow Rice may arrange a return pickup depending on the nature and location of the request.

Customers should keep the product in its original packaging until the complaint has been reviewed.

For approved returns, we will provide instructions regarding pickup or return shipment.

Do not send a product back to us without receiving confirmation from our customer support team.

9. Refund Policy

Once a refund has been approved, the eligible refund amount will normally be processed to the original payment method used to place the order.

The time taken for the amount to appear in your account may vary depending on your bank, payment gateway or financial institution.

Where a replacement is offered and accepted, a refund may not be issued unless the replacement cannot be fulfilled.

10. Refund for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted by Fellow Rice, the eligible amount may be refunded to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been delivered, the standard food-product return policy will apply.

11. Refunds for Failed or Duplicate Payments

If your payment has been deducted but the order was not successfully created, please contact our customer support team with your payment/order details.

If our system confirms that the payment was unsuccessful and the amount was deducted, the eligible amount will be processed for reversal/refund through the applicable payment method or payment gateway.

In case of a duplicate payment, the additional amount will be verified and refunded if confirmed.

12. Shipping Charges

Where a return, replacement or refund is approved because of an error attributable to Fellow Rice, such as receiving the wrong product or a product damaged before/ during delivery, we may bear the applicable return or replacement shipping cost.

Refund of shipping charges for other situations will be considered on a case-by-case basis.

13. Exchange / Replacement

Because Fellow Rice products are food items, we generally provide replacement rather than exchange where the complaint is found to be valid.

The replacement will be subject to product availability.

If the same product is unavailable, Fellow Rice may provide an alternative resolution, including a refund of the eligible amount.

14. Refund Processing Time

After approval, refunds are generally initiated within 5–7 business days, subject to verification and payment-processing requirements.

The actual time taken for the refund to reflect in the customer's bank account or payment account may vary according to the payment provider or bank.

15. Order Delivery Issues

If an order is marked as delivered but you have not received it, please contact us as soon as possible.

We may investigate the matter with our logistics or delivery partner before determining the appropriate resolution.

16. Incorrect Customer Information

Fellow Rice is not responsible for delays, failed deliveries or additional delivery attempts caused by incorrect or incomplete information provided by the customer, including:

• Incorrect address

• Incorrect PIN code

• Incorrect mobile number

• Incorrect email address

• Recipient unavailable at the delivery address

• Failure to accept the delivery

Any resolution in such cases will be considered according to the circumstances of the order.

17. Product Storage After Delivery

Once the product has been successfully delivered, the customer is responsible for storing the product according to the instructions provided on the packaging.

Claims arising from improper storage, exposure to moisture, contamination, pests, excessive heat or other inappropriate handling after delivery may not qualify for return or refund.

18. Promotional and Discounted Orders

Products purchased during promotional campaigns, special offers or discounted sales remain subject to this Return & Refund Policy.

Where a promotional offer has specific return or refund conditions, those conditions will also apply.

19. B2B and Bulk Orders

B2B, wholesale and bulk orders may be subject to separate commercial terms regarding quantity, packaging, delivery, cancellation, return and refund.

For bulk or business orders, customers should refer to the terms communicated with the relevant quotation, purchase order or sales agreement.

20. Product Recall or Food Safety Concern

If Fellow Rice or a competent authority identifies a food safety concern requiring withdrawal or recall of a product, the company may initiate an appropriate recall or customer communication process.

Customers who receive a recall notification should follow the instructions provided by Fellow Rice.

21. Changes to This Policy

Fellow Rice reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated effective date.

22. Contact Us

For questions regarding returns, replacements or refunds, please contact our customer support team.

Fellow Rice
Email: info@indlercorporation.com
Sales: sales@indlercorporation.com
Phone: +91 98765 43210
Location: Delhi NCR, India

For faster assistance, please keep your order number and registered contact details ready when contacting us.

Important Note

Fellow Rice is committed to maintaining the quality, safety and integrity of its food products. All return, replacement and refund requests are reviewed according to the circumstances of the individual order and applicable laws and regulations.